Support

Clinically accepts documents through multiple channels: dedicated fax numbers, email forwarding, direct uploads through the web interface, and API webhooks for integration with existing systems. All incoming documents are automatically processed and queued for AI classification.

Our AI reads and analyses each document to identify key information: document type (referral, results, correspondence), patient details, referring doctor information, and clinical urgency markers. This information is extracted automatically and presented for review, dramatically reducing manual data entry.

Absolutely. Clinically is built to comply with Australian Privacy Principles (APP) and healthcare data standards. All data is encrypted in transit and at rest, stored on Australian servers, and access is controlled through role-based permissions. We maintain comprehensive audit logs for compliance requirements.

Clinically's AI runs in a sandboxed environment within Australia. Your data is never used to train AI models, and model providers have no access to your information. All AI processing stays within a Sydney-based network, ensuring your patient data remains private and secure.

Yes! We offer a 2-month free trial so you can experience the full platform with your practice. A credit card is required to start the trial but you won't be charged until the trial period ends. Cancel anytime during the trial at no cost.

For most practices, the monthly fee will be the only payment required. Each doctor user comes with a set number of SMS, fax, referral, and document processing credits (shared across the practice). These should suffice for a normal workload in >95% of practices. We find that *extensive* usage of SMS for communications and notifications is the main area where practices exceed their allocated resources, and additional credits can be purchased.

Clinically is designed specifically for document and referral management—it complements your existing practice management software rather than replacing it. While PMS handles billing, scheduling, and clinical notes, Clinically focuses on the critical workflow of receiving, triaging, and tracking referrals so nothing falls through the cracks.

All plans include email and phone support during business hours, online documentation and video tutorials, and assisted onboarding to get your team up and running. We're a small team that genuinely cares about your success—you'll always talk to someone who knows the product inside out.