Choose Clinically when
The referral itself needs managing
You need one workflow for referral intake, AI-assisted data extraction, clinician triage, patient forms, patient and referrer updates, and tracking every referral through to an outcome.
Referral software comparison
Clinically vs Facere AI
Both products reduce clinic administration, but they start from different problems. Clinically manages the specialist referral journey. Facere AI focuses on filing correspondence into your PMS and handling routine phone calls.
Public product information checked 29 August 2026.
The short answer
Choose the workflow you need
Choose Facere AI when
PMS filing or phone coverage is the priority
You primarily want correspondence allocated directly into a supported PMS, or an AI voice receptionist to answer routine calls and handle bookings in the background.
At-a-glance comparison
A factual comparison of the capabilities each company currently describes publicly.
| Capability | Clinically | Facere AI |
|---|---|---|
| Primary focus | End-to-end referral management for specialist practices | AI document allocation into a PMS and routine phone-call handling |
| Document intake | Dedicated fax, email forwarding, uploads, web forms, and API webhooks | Inbound documents are scanned, categorised, verified, and allocated |
| Patient identification and filing | Extracts patient, referrer, document type, and urgency information for review | Verifies and allocates inbound correspondence to the patient file or doctor's inbox |
| Clinician referral triage | Dedicated mobile-friendly triage, urgency flags, categories, routing, and worklists | Doctor inbox routing is public; dedicated triage capabilities are not detailed publicly |
| Referral tracking | Tracks referral status and next actions through configurable workflows | Not detailed on the public product page |
| Patient and referrer communication | Automated SMS and email updates, patient forms, and a patient portal | Voice agent handles routine calls, enquiries, and bookings |
| Named PMS integrations | Complements existing PMS software through web workflows, a browser extension, and APIs | Publicly lists Best Practice, Gentu, Zedmed, and Halaxy |
| AI phone receptionist | Not currently offered | Always-on voice receptionist is a core public feature |
| Custom forms and workflows | Custom referral workflows plus drag-and-drop patient forms, built with you during onboarding | Not detailed on the public product page |
| Pricing | Published: $69–$99 per doctor/month, excluding GST, plus $499 onboarding | Not published; contact Facere AI for a current quote |
| Getting started | Done-for-you setup and training; subscription starts once your practice is live | Publicly offers a two-week trial |
“Not detailed publicly” means we could not verify the capability from Facere AI's public website. It does not mean the capability is unavailable.
The differences that matter in practice
A feature list only helps when it connects to the job your team is trying to finish.
Referral workflow
Clinically follows the referral beyond the inbox
Clinically is designed around the work between receiving a referral and reaching an outcome. It creates a shared worklist, prepares the information clinicians need to triage, records decisions, triggers the next step, and keeps patients and referrers informed.
That makes it the stronger fit when the pain is not simply filing a document, but knowing what happened next and who owns the next action.
PMS automation
Facere AI's direct-integration story is stronger
Facere AI names Best Practice, Gentu, Zedmed, and Halaxy on its public website and positions document allocation directly into the patient file or doctor's inbox as a core capability.
If your main success measure is fewer clicks inside one of those PMS products, put Facere AI on your shortlist and confirm the exact integration scope in a trial.
Communication
Written workflow or phone coverage?
Clinically automates referral receipt, status updates, forms, reminders, and other SMS or email communication tied to the referral workflow. Facere AI promotes an AI voice receptionist that answers routine calls and handles bookings.
Neither is universally better: choose Clinically for traceable referral communication and Facere AI when unanswered calls are the bigger operational problem.
Buying experience
Clinically publishes the cost and does the setup
Clinically publishes per-doctor pricing, includes unlimited admin users, and builds your workflows and forms before training your team. Monthly billing starts only when you are live. Facere AI offers a two-week trial, but does not currently publish pricing.
Compare a Facere quote against Clinically's total cost for your exact doctor count, including onboarding, integrations, usage limits, and any voice-call charges.
Security and privacy
Ask both vendors for evidence
Both companies make Australian privacy and data-residency commitments publicly. Clinically states that data is encrypted in transit and at rest, hosted in Australia, never used to train AI models, and processed by AI in a sandboxed Australian environment.
Facere AI states that it complies with Australian privacy laws, does not share personal information with recipients outside Australia, and uses physical, electronic, and managerial safeguards.
Before choosing either product, verify the current data-flow diagram, subprocessors, retention rules, access controls, audit logging, incident process, and contractual commitments for your practice.
Which one should you choose?
Start with the bottleneck, then make each vendor prove the workflow using your own scenarios.
Clinically is likely the better fit if:
- You run an Australian specialist practice with a referral triage workflow.
- You need to track each referral, decision, exception, and next action.
- You want patient forms and communication connected to the same workflow.
- You want workflows built with you and transparent pricing before the sales call.
Facere AI is likely the better fit if:
- Direct filing into Best Practice, Gentu, Zedmed, or Halaxy is decisive.
- Your biggest problem is allocating general correspondence into the PMS.
- You want an AI voice receptionist for routine calls and bookings.
- You prefer evaluating the product through a time-limited trial.
Frequently asked questions
What is the main difference between Clinically and Facere AI?
Clinically is built around the full specialist referral workflow. Facere AI publicly centres on allocating documents into a PMS and handling routine phone calls.
Which is better for specialist referral triage?
Clinically is purpose-built for specialist referral intake, mobile clinician triage, urgency, worklists, tracking, forms, and communication. Ask both vendors to demonstrate your real triage scenarios before deciding.
Which product costs less?
A direct comparison is not possible from public information. Clinically publishes pricing from $69 to $99 per doctor per month, excluding GST, plus $499 onboarding. Facere AI does not currently publish its prices, so request a quote that includes document volume, integrations, support, and voice usage.
Can Clinically replace my practice management system?
No. Clinically complements your PMS. It manages referral intake, triage, workflows, forms, and communication while your PMS continues to handle functions such as clinical notes and core practice records.
Does Facere AI offer a phone receptionist?
Yes. Facere AI publicly promotes an always-on voice receptionist. Clinically does not currently provide AI phone reception; its communication automation is tied to referral workflows through SMS, email, forms, and the patient portal.
How we built this comparison
Reviewed 29 August 2026 using Facere AI's public product page, Facere AI's privacy policy, and Clinically's current product, pricing, and trust pages. Product capabilities and prices can change; verify material requirements with each vendor. Facere AI and the names of its integrated products belong to their respective owners.
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